Frequently asked questions
How can I contact customer support?
For any questions regarding your order, shipping, returns, or products, please visit our Contact Us page. Our team will review your inquiry and respond as soon as possible.
Do you guarantee delivery dates?
No. Delivery times provided are estimates only and should not be considered guaranteed delivery dates.
Can I return an item without contacting you first?
No. Please contact us through our Contact Us page before sending any item back. We will provide the appropriate return instructions.
Will my original shipping fee be refunded?
Original shipping charges are generally not refundable unless required by applicable law.
Are all products eligible for return?
Some products may not qualify for return if they have been used improperly, damaged after delivery, modified, or returned without essential components. Please review our Return & Refund Policy for full details.
How should I prepare a product for return?
Returned products should be securely packaged and include all original parts, accessories, manuals, and packaging, where applicable. Items should be returned in their original condition to help ensure eligibility for a refund or exchange.
What if my package is lost?
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us through our Contact Us page so we can review the shipment status and assist you.
What happens if my delivery is delayed?
While we work to ensure timely delivery, delays can occur due to factors such as weather conditions, carrier operations, public holidays, or other unforeseen circumstances. We appreciate your patience if delays occur.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us through our Contact Us page as soon as possible. Requests can only be considered before the order has been processed or shipped.
What if I receive the wrong item?
If you receive an incorrect item, please contact us through our Contact Us page. Include your order information and details of the issue so we can assist you.
What should I do if my item arrives damaged or defective?
Please contact us through our Contact Us page as soon as possible with your order details and a description of the issue. We will review your request and provide appropriate assistance.
Do you accept exchanges?
Yes. We accept exchanges for eligible products, subject to product availability and inspection of the returned item.
How long does it take to receive a refund?
Approved refunds are processed within 5 days after the returned item has been inspected and approved. The time required for the refund to appear in your account may vary depending on your card issuer.
How do I request a return?
To request a return, please visit our Contact Us page. We will review your request and provide return instructions.
Can I return my order?
Yes. Eligible products may be returned within 30 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.
What payment methods do you accept?
We currently accept payments made by cards.
How much does shipping cost?
We charge a flat shipping fee of $9.99 for all orders shipped to Spain.
How long does delivery take?
Estimated delivery is 5 to 7 business days after your order has been dispatched. Delivery times are estimates and may vary depending on the shipping carrier and other circumstances beyond our control.
How long does it take to process an order?
Orders are typically processed within 1 to 2 business days after payment has been successfully received and verified.
Which countries do you ship to?
We currently ship orders to Spain.